Although there are many risks associated with lone working, it can still be perfectly safe to work alone. So long as necessary steps are taken to protect the safety of the lone working employees.
Conducting risk assessments can help organisations to identify every single hazard associated with each job role. This would also help the employee to be alert and avoid possible hazards that could endanger their safety.
When conducting risk assessments, some organisations resort to providing lone workers with just a telephone. However this is not the approach that should be taken for any lone working, especially with varying risk factors affecting their safety.
Robust Lone Worker Protection
Here at Guardian24, we provide a robust lone worker protection service that connects a lone worker directly to our Alarm Receiving Centre (ARC), that’s fully monitored by trained Controllers 24/7. We highlight 3 key examples of lone working scenarios where using a phone is not an appropriate solution:
- Scenario 1: Slips, trips and falls are one of the major causes of accidents when working alone, according to the Health and Safety Executive. If lone worker slips and falls unconscious, they wouldn’t be able to call for help. It’s also important to provide immediate medical assistance to these lone workers. Such incidents could have a serious impact to their health and well-being.
- Scenario 2: Employees who deal directly with the public may be prone to aggressive nature. In such situations, it would be difficult to call a particular number without making it obvious. Doing so could aggravate the perpetrator.
- Scenario 3: A lone worker suffers a minor accident or injury and they are able to call. Usually this is directly to their line manager or co-worker. What if they’re unable to answer the phone? Perhaps they’re busy? Maybe their phone was on silent or they were in a meeting.
All the scenarios highlighted above clearly shows why physically calling a particular telephone number is not an ideal solution for a high risk lone worker.
Personal Alarm Protection – What to Invest in?
Investing in a personal alarm protection device like the MicroGuard that connects directly to a fully monitored ARC, would be an efficient solution for the above mentioned scenarios. For instance:
- MicroGuard comes with an optional ‘Fall Alarm’ feature that automatically raises an alarm to our ARC when the user slips, trips or falls unconscious – an ideal solution for scenario 1. The Controllers at the ARC will be able to see the user’s exact GPS location and summon the emergency services to the user immediately.
- An alarm can be raised discreetly with a simple press on the dedicated SOS button on the MicroGuard. This connects directly to the Controllers in our ARC. Controllers will listen in to the conversation and contact the police if they believe necessary. This provides immediate assistance to the lone worker in scenario 2.
- In scenario 3, the employee is relying on the quick response of their line manager or co-worker. This may be difficult if they have other day to day responsibilities. Our Controllers only responsibility is to provide assistance to lone workers. When an alarm is raised, Controllers will speak directly to the user via the device’s 2-way audio until help arrives.
Lone working can be a very effective and safe practice, once the organisation conducts a risk assessment and takes a solid approach towards the protection of their lone working employees. If you would like more information on how to implement a robust lone worker protection, please contact us on 0207 118 8247 or email firstname.lastname@example.org