From delivery drivers on the road to public transport workers such as ticket inspectors and bus drivers; many employees within the transport industry are at risk of assault as they work alone.

In the transport sector, many employees work in isolation often in places or circumstances where they are vulnerable to potential risk. As cases of verbal abuse and physical violence in the transport sector rises, demand for lone worker protection is set to increase.

The nature of risk faced by these employees can range from verbal abuse, armed robbery, racial threats, physical abuse, threat by knives and firearm, aggression and kidnaps. These means of attack can occur for various reasons. In the public transport sector there is a strong link between anti-social behaviour and staff assaults. The majority of offences against rail staff arise from a minor issue such as staff challenging an individual with an incorrect ticket or irate passengers over delays. Alcohol is also a major factor in staff assaults and it is found that risk can increase when working late or early morning shifts.

Transport for London (TfL) had 1,745 incidents of assault occur over a 9 month period – the equivalent of six a day!

In a period of nine months, TfL saw an increase of six per cent in reported incidents of aggression against Tube staff alone and verbal abuse rose by 17 per cent.

Case Study

First Glasgow

First Glasgow is the largest bus operating companies in Scotland with over 1000 buses in operation, and 2800 employees. Not only is it First’s largest operation in Scotland, First Glasgow is one of the group’s most significant functions in the whole of the UK.

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Haulage and Logistics

For many years, priority has been to protect the vehicle via measures such as tracking systems. However, these solutions don't cover the safety of the driver and circumstances may arise where they can be at risk when away from the vehicle.

A survey of 2,003 drivers by the International Road Transport Union showed that 476 of the drivers surveyed had been attacked during the past 5 years and 30% of the attacked drivers reported they had been attacked more than once.

Under the current Health and Safety at Work Act 1974, an employer could be found to be in breach of their duty of care if adequate steps have not been taken to protect the safety of their employees. Having a lone worker safety device increases the protection of lone workers whilst offering reassurance and peace of mind for the employer as they fulfil their duty of care.

Protect your transport employees with Guardian24, the UK's leading lone worker safety solution

Having a technological lone worker solution enables lone workers to log their daily tasks and get GPS location fixes. Should the user's safety be compromised they can quickly and discreetly summon help with the press of a panic button on their chosen device. At this stage the service will record live audio collecting information that can be used in evidence if necessary. A nominated respondent will be notified immediately and the emergency response system has direct links to the police.

Guardian24 has a history of being the ‘first to market’ and they have led the movement to specific Smartphone solutions, over 6 months ahead of competitors. With Guardian24 via Smartphone our staff can utilise existing equipment, which we have already invested in and staff are familiar with, thus reducing costs, but still retaining a high quality of service.

Alan Pert: First Glasgow

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