Online Privacy Statement
At Guardian24, we are committed to maintaining the trust and confidence of all website visitors, and of course, our customers.
Depending upon the circumstances, Guardian24 will act as either a:
- ) “data controller” (e.g. where you have provided your information directly to us)
- ) “data processor” (e.g. where your information has been provided to us by your employer as a Customer of Guardian24).
In each case, Guardian24 will process (collect, store and use) personal data in a manner compatible with our obligations under the DPA and EU’s General Data Protection Regulation (GDPR).
Types of personal data that we collect
We might collect your name, title, where you work, phone number, email address, or mailing address. We may also be provided with other types of personal data under our contracts with our Customers.
How we use the information collected
Information collected or provided will enable us to deliver our products, services, operate our business and of course, communicate with you.
This may include:
- checking your identity and validating that you are entitled to use our products and services
- providing a product or service to you
- identifying persons who have expressed an interest in our products and services and tailoring our communications to you.
Personal data provided by our Guardian24 Customers enables us to comply with the customer contract. All data is processed solely in accordance with the directions provided by the applicable customer.
In the course of providing a personal safety service (for instance, in an emergency situation) we may need to pass your personal data onto contracted third-party service providers as well as to the Emergency Services. Any third parties that we share personal data with are obliged to keep your details securely, and to use them only to fulfil the service required at the time. When they no longer need your data to fulfil this service, we require them to dispose of the details in-line with the procedures outlined in our third-party supplier agreements.
Guardian24 may use your personal details (such as email address) to contact the appropriate person for administrative purposes such as customer support or financial payment processing. We may also contact users in relation to aspects of our service such as network outages or disruptions.
Website, use of analytics tools and marketing:
In general, you can browse our website without giving us any personal information.
However, there are additional activities on our website that require you to submit personal data. For example:
- downloading brochures and advice guides
- subscribing to our newsletters
- completing an online form to request more information.
If you choose to withhold any personal data requested by us, it may not be possible for you to gain access to certain content or for us to respond to your query.
We use the personal data collected in this way for various reasons:
- ) to tell you about the information you’ve asked us to tell you about
- ) to contact you if we need to obtain or provide additional information
- ) to check our records are right and to check every now and then that you’re happy and satisfied.
We may also use personal data to provide you with information on our products and services that we think may be of interest to you. You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of our emails or by emailing our marketing team at email@example.com. You can also contact our marketing team to notify them of any other preferred method of communication.
The Privacy and Electronic Communications Regulations (PECR) sit alongside the Data Protection Act and GDPR, outlining the specific privacy rights in relation to electronic communications. To find out more about PERC visit https://ico.org.uk/for-organisations/guide-to-pecr/ Under the guidelines of PECR Guardian24 can contact you in your professional capacity by email, or telephone with marketing news, offers and updates. Guardian24 will never contact you with marketing communications unless it is under one of the below conditions:
- a pre-existing professional, or personal relationship
- a financial or contractual agreement
- it’s believed the information is of genuine and legitimate interest to you
Remember, it you do not find our marketing communications of use or interest, you can easily choose to unsubscribe from emails at any time. We will make all possible effort not to contact you again using this method (or any other form of marketing communication) and will delete your data from our active email marketing lists.
We don’t rent or trade email lists with other organisations and businesses.
We use products to analyse traffic to our website (such as Google Analytics) in order to understand our visitors’ needs and to continually improve the performance of our website. The Google AdWords tool is used to provide us with statistics relating to the use of our website and show you advertisements for our products and services which we think may be of interest to you as you browse other websites. You can find out more about the Google’s Analytics Service at http://www.google.co.uk/intl/en/analytics/ privacyoverview.html and about ads settings at https://www.google.com/settings/ads.
We use a third-party provider to deliver our emails and we gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our services.
If you would like to delete cookies already stored on your computer or to stop the cookies that keep track of your browsing patterns on the website, you can do so by deleting your existing cookies and/or altering your browser’s privacy settings to block cookies (the process you follow will differ from browser to browser). If you would like more information on how to do this, please visit www.allaboutcookies.org. Please note that deleting our cookies or disabling our future cookies means that you may not be able to access certain areas or features of the website.
The Guardian24 website may include relevant hyperlinks to external websites not controlled by Guardian24. Whilst all reasonable care has been exercised in selecting and providing any such links, you are advised to exercise caution before clicking any external links. We cannot guarantee the ongoing suitability of external links, nor do we continually verify the safety or security of the contents which may be provided to you. You are advised, therefore, that your use of external links is at your own risk and we cannot be responsible for any damages or consequences caused by your use of them.
Our legal basis for using Personal Data
Guardian24 uses personal data:
- in order to meet our obligations under our contracts with Customers
- provided by visitors to our website to meet their requests for information from us
- in order to comply with our legal obligations and/or where we have a legitimate business interest in doing so
- in other ways too but only if this has been agreed by you.
Can I find out what personal data Guardian24 holds about me?
Yes. At your request, Guardian24 can confirm what personal data we hold about you and how it is processed. Please note, that if your personal data has been provided to us by a Customer e.g. your employer, we may notify them of your request. (Please also note that, subject to the terms of our contracts with our Customers, we do not accept any obligation to retain personal data and we may delete it from our systems at any time)
You can contact us at any time to:
– Request details of the personal data that Guardian24 has about you.
– Correct any incorrect personal data that Guardian24 has about you.
– Provide supplemental information to us if the personal data that Guardian24 has about you is incomplete
– Ask us to delete personal data that Guardian24 has about you – your right to be forgotten. In order to request the deletion of your data please contact firstname.lastname@example.org
You also have a number of other general rights under the GDPR relating to the processing of personal data such as the right to restrict and/or object to certain types of processing (including direct marketing), rights of data portability, and rights relating to automated decision-making and profiling (please note that not all of these may be applicable, depending upon the circumstances). You can find out further information about your rights at https://ico.org.uk/for-organisations/data-protection-reform/overview-of-the-gdpr/individuals-rights/.
What forms of ID will I need to provide in order to access this?
Guardian24 accepts the following forms of ID when information relating to your personal data is requested: Passport, driving licence, birth certificate. The company is an ISO27001 certified organization and follows the guidelines to ensure the safety and security of the information.
If Guardian24 does not address your request or fails to provide you with a valid reason why it is unable to do so, you have the right to contact the Information Commissioner’s Office to make a complaint. You can do this via their website (www.ico.org.uk) or by telephone 0303 123 1113.
If you have any additional questions, about Guardian24’s collection, processing and storage of data, please contact us at DPO@Guardian24.co.uk or by calling us on 0800 990 3562. Alternatively, you can write to us at:
Attention of the Data Protection Officer
457 Kingston Road