“If interviewers are feeling safe and secure in the environment they are working in, they feel more confident.”
Newcastle University has one of the largest EU research portfolios in the UK. A number of department teams across a variety of Institutes have staff involved in teaching and research, often working alone.
Teams within the School of Architecture, Human Nutrition and Institutes for Age & Health and Health & Society are involved in interviewing people at their homes whilst working alone. During these interviews personal safety of staff within these teams may be at risk. Although there have been no incidents in the past, the University are aware of their duty of care and are committed to protecting these vulnerable staff.
“Staff can log their appointments using a mobile phone. Guardian24 is linked to the University’s security system and reports overdue activity logs.”
Guardian24 was recommended to the University as an efficient user-friendly system. Lone workers within the University use Guardian24 via their mobile phones. Each interviewer can log in to the system prior to each home/location visit giving details of the address. They also have access to a panic button in case an emergency situation should arise.
Guardian24 provides reassurance for the University that their staff have a high level of security, by using a system which makes them feel more safe and secure. The reliability of the service makes it easier for the teams to carry out their research with confidence.
“If interviewers are feeling safe and secure in the environment they are working in, they feel more confident, as a lone worker I can sometimes feel vulnerable in certain situations.”
Margaret McDermott: Institute of Health and Society