St. David's Hospice Care

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Case Studies

“Our Clinical Staff are Impressed by How Safe They Feel Carrying the Alarm”

St Davids Hospice CareThe Customer

St. David’s Hospice Care is the UK’s largest provider of hospice home care, providing an exceptional service to over 3,200 patients and their families every year. The organisation currently utilises Guardian24’s personal safety service to protect 20 clinical nurses, 10 family support members and 80 ‘Hospice at Home’ nurses providing care to terminally ill patients.

The Challenge

St. David’s Hospice Care is committed to providing bespoke round-the-clock care. As a result, nurses often find themselves working through the night in very isolated areas, putting them at risk of assault, accident or injury. According to recent statistics published by The Telegraph, nearly 170,000 violent incidents take place amongst England’s hospitals each year; that’s roughly one attack every three minutes. With such an alarmingly high statistic, it is unsurprising that St. David’s Hospice Care sought after a reliable lone worker system that would protect their clinical staff attending outreach visits.

With this is mind along with the importance for every organisation to meet their Duty of Care towards their employees, St. David’s Hospice Care turned to Guardian24, “After a very lengthy exercise, we decided that the safety solutions offered by Guardian24 were best and most suited to our needs.” commented Ruth Jones at St. David’s Hospice Care.

The Solution

St. David’s Hospice Care chose to utilise the Guardian24 service via their mobile phone system. The service allows nurses and carers to log in to the system prior to a visit and leave details of the address they are attending, who they are meeting and how long they expect to be. Should their activity overrun, Guardian24 will automatically call the user to verify their safety. If they cannot be reached, Controllers at Guardian24’s Alarm Receiving Centre (ARC) will follow the user’s pre-determined escalation procedures until the user’s safety can be confirmed.

Should an employee feel that their safety is being compromised, they can press the SOS button at any time to alert either the ARC or their dedicated respondent at St David’s Hospice Care. The mobile phone solution chosen by St. David’s Hospice care is extremely cost effective and can be used on any mobile phone. This allows all nurses and carers to utilise the system on their existing handsets without the expense of a dedicated personal safety device.

The Benefits

Having had the system in place for some time now, St David’s Hospice Care workers can go about their daily duties with confidence, Ruth added “Our clinical staff are impressed by how safe they feel when carrying the alarm, we feel Guardian24’s system works perfectly for us”.

“We’d certainly recommend Guardian24 to anyone looking for lone worker protection based on the safety aspect and reliability of the service.”

Ruth Jones, St. David’s Hospice Care.

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