Respond! Housing Association

Download Now
Case Studies

Respond Logo2“Guardian24 stands out due to the facilities they offer in terms of their varied range of solutions. The security of their calls and the 24 hour back up makes them very reliable.”

The Customer

Respond! Housing Association are an approved housing body with housing schemes country wide in Ireland. They were founded in Waterford in the early 1980’s. Respond aim to provide vibrant, comfortable and happy communities for people and provide 24/7 service to their residents such maintenance, childcare and family support alongside education.

The Challenge

Respond put their residents at the core of their business and listen carefully to their needs. They have a dynamic team of workers including dedicated resident support workers who visit the residents on a regular basis and address any issues they may have. As a result, these workers are often working and commuting to different locations alone. Due to the nature of the organisation, these support workers often find themselves dealing with vulnerable people which can potentially lead to some difficult situations.

Due to the distressing number of lone worker incidents that occur in the UK and Ireland each year, it isn’t surprising that Respond felt the need to invest in a reliable lone worker protection service to ensure their staff are safe and able to seek immediate emergency help when working alone. As stated by Kevin Burke, Spokesperson for Respond! Housing Association “after weighing up our options, a combination of the service, equipment, back-up and price” led to them choosing Guardian24 for lone worker protection.

The Solution

Respond decided to utilise Guardian24’s MicroGuard and Smartphone app - certified to BS 8484:2016. Should there be an emergency, they simply press the SOS button on their MicroGuard personal alarm which will send an alert to our 24 hour operated Alarm Receiving Centre (ARC). Here, Controllers can view their location through GPS, listen in, communicate with the user and if needed, send for emergency assistance.

The Smartphone application chosen as a secondary lone worker solution for the workers of Respond is an innovative software that transforms your smartphone into a fully functioning personal safety device. It has the benefit of being discreet to others as it eliminates the need to carry an additional device with you whist carrying out your daily tasks. The Smartphone application is available to download on Windows, Android and iPhone devices, Kevin Burke added “The devices are neat and easy to use. The coverage is good and reaches down to 2G, the use of multiple telecom providers is very important as it allows many of our workers to use the app with ease”.

The Benefits

With Guardian24’s service in place, Respond’s staff can go to work feeling safe, reassured and confident that in case of an emergency, they can call for immediate help with just a click of a button.  On one occasion, as stated by Kevin Burke, “two members of Respond’s staff had arranged a meeting with a known troubled tenant, where they became aggressive and brandished a weapon towards the lone worker whilst head-butting the other”. This kind of incident reinforces the importance of having a secure lone worker protection service in place such as Guardian24.

When asked if they would recommend Guardian24 to other organisations, Respond Housing Association said

Yes, we would most definitely recommend Guardian24’s service to other organisations. It is great to know that the backup is there with connections straight to the Garda.

Kevin Burke - Spokesperson for Respond! Housing Association


You can trial any of our personal safety devices, smartphone solutions or mobile phone services for 30 day free of charge. Just click here to get started.