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Case Studies

“We’ve found the system is incredibly easy to use and is very beneficial in allowing staff to call inAdvance and set alarms in case there’s an emergency.”

The Customer

Advance is a nationwide housing and support service that helps those with learning disabilities and mental health issues to live the life they choose. Supporting thousands of people at home, at work and in the community, Advance provides a vital lifeline to those starting out in a position of disadvantage. With care staff and volunteers regularly visiting people’s homes alone within the community, Advance felt it was necessary to provide them with some form of emergency backup, should a hostile situation arise.

The Challenge

Often, the people receiving help and support from Advance suffer with serious learning disabilities and/or mental health issues, making them susceptible to erratic or unpredictable behaviour. This poses the risk of assault or injury towards the staff and volunteers who are providing an invaluable support service.

In a recent evidence review on violence against social care and support staff in the UK, 93% of respondents said that they had been verbally abused at some point during their employment. 71% had been threatened or intimidated and 56% had reported a physical assault.

The Solution

In order to continue providing care without having to limit staff involvement with customers, Advance chose to implement personal safety alarms for their lone workers, turning to Guardian24. This was to ensure staff felt confident in the knowledge that should they be faced with violence or aggression from a service user, help would be at hand.

With over 350 members of staff performing outreach visits, Advance wanted to ensure that the nominated personal safety solution was robust and reliable. The organisation chose to utilise a mixture of Guardian24’s smartphone application and mobile speed dial service, depending on each employee’s level of risk.

The Guardian24 service allows users to log in and out of daily tasks using their mobile phones, leaving details of their location and expected activity duration. Should the activity overrun, Guardian24 will automatically call the worker to verify their safety. If the employee cannot be reached, the nominated responder at
Advanced is notified, informing them of the overrun activity. At this stage, the agreed protocol is followed to verify the user’s safety.

Should the user feel at any time that their safety is being comprised, they can press the assigned alarm button on their mobile phone to summon emergency assistance. Two-way audio will then connect them to Guardian24’s 24/7 UK based Alarm Receiving Centre (ARC). Trained Controllers will speak to the user if it is safe to do so to either confirm their safety or arrange for any necessary assistance.

Smartphone users have the added benefit of GPS locating technology. This allows ARC Controllers to pin-point exactly where the user is located during an alarm call and guide the emergency services to the precise location.

The Benefits

Guardian24’s smartphone application and standard mobile service are the most cost effective and easy to use systems in the marketplace.

We’ve found the system is incredibly easy to use and is very beneficial in allowing staff to call in and set alarms in case there’s an emergency

Marion Virgo, Health and Safety Consultant for Advance

Guardian24 provides reassurance for Advance that its staff and volunteers have a high level of personal safety when working alone in the community. The system increases the confidence of staff and volunteers, enabling them to go about their daily activities with the assurance that their safety is in professional hands.

Find out more about how we protect Local Authority lone workers or start your 30 day free trial here.