Our dedicated team of experts can provide you with exactly the information you require. We are also best-placed to offer our professional guidance. Our approach to the delivery and running of your account (including administration of the Customer Service Centre) can help you deliver better outcomes – improving efficiency, assuring quality and a better experience for you, your business and your lone workers.
With our fully managed service, you can expect to receive all of the features from our gold-standard Guardian24 service. However, we’ve added a whole list of benefits including;
Our managed services are designed to help free up your valuable time. We’ll manage the day-to-day running of your account, exactly to your specifications. Tasks include;
Account Creation – we’ll do the groundwork for you including adding and amending end-user details.
Configuration Management – including assigning devices to end-users and creating account structures.
Scheduled Daily Reports – bespoke to you and your organisation’s needs, emailed directly to you.
Account Overview – dedicated account management team to ensure optimal account efficiency.
Proactive Support – we’re on hand to deal with any issues that may arise.
Proactive Account Management – Our team will manage and monitor service usage and performance, offering guidance to help you achieve high levels of uptake from your staff.
Test Calls – perform more test calls to our Alarm Receiving Centre. Test your device/application is functioning normally. Allows the user to feel comfortable in using the device; vital in a real emergency.
Alarm Reporting – Our service provides you with an easy to understand monthly report focusing on raised alarms. Each report will list details of every incident, highlighting trends in potential risks.
Usage Reports – We’ll provide you with reports on who’s using / not using our service within your organisation. A valuable aid to ensuring your lone workers are adequately protected and uptake is strong.
Want to know more? Simply complete our enquiry form here or call us on 0207 118 8247 to find out more about how our managed service can help you and your organisation.