Lone Working Advice – How to Protect Your Employees2018-11-13T11:40:55+00:00

Lone Working Advice – How to Protect Your Employees

Bodyguards protecting workerThere is an established trend of growing numbers of employees working alone, from home or on a mobile basis

It’s estimated that over 6 million are classified as ‘Lone Working’. At the same time these employees are encountering citizens or customers who may be upset, depressed, angry or simply unpredictable.

Under the Corporate Manslaughter Act in 2008 along with the Health and Safety (offences act 2008); employers have a ‘Duty of Care’ to help protect these employees who work alone.

How does an organisation with a need to work with individuals, combine delivering a good service with ensuring the safety of the employee?

The answer is a Lone Worker safety solution. These enable employees to log their location and tasks and other information as needed. If their safety is compromised then they can easily and quickly summon help.

Can You Answer These Questions?

When deciding on an appropriate lone worker solution for your organisation, below are a few questions that you should be able to answer yes to.

  • Will I know where to start looking for an employee should they not return to base on time?

  • If they decide to change their plans during the day will I be aware of this?

  • Do we have a clear procedure to follow in case someone does not return at the expected time?

  • Am I confident that someone will pick up the phone if an employee calls the office in an emergency?

  • Will I know where to start looking for an employee should they not return to base on time?

  • When employees are lone working out of office hours, do we have a system to monitor their safety?

If the answer is no to any of these questions, then you should be investing in lone worker protection.

Guardian24 are best equipped to help with all of your needs. We provide help and guidance from the early stages of identifying risks and engaging lone workers to the later stages of managing, monitoring and maintaining a successful lone worker strategy. Contact us to discuss any needs you have.

Safety Arrangements for Lone Workers

Often, some of the very basic steps to arrange a safe working environment for lone workers are not put in place. A yearly risk assessment ensures that all precautions are taken to ensure the safety of staff. Below are some of the questions to ask yourself when carrying out a risk assessment.

It must be identified if the Lone Worker can adequately control the risks of the job

Below are some things to be aware of when doing a lone working risk assessment

  • Identify and Analyse the Risk: Who is classified as a lone worker within the organisation? Look particularly at those who work in the community with high risk clients and those who work out of hours.

  • Any of the following staff should be classified as lone working and in need of extra protection against high risk clients. For example, community care workers, housing officers, probation officers, environmental officers, social workers, social service, benefits workers, voluntary staff, NHS staff and anyone who seems in need of extra care such as women who work alone.

  • Determine the level of risk by considering if there are appropriate lone worker policies, procedures, good practice standards and guidelines in place. Are they used by staff and up to date? Are they the most efficient option? Do staff need further training? Think about access to the work environment, is there a safe way in and out?

  • After recording the risk assessment and preparing an action plan, staff must be informed of the risks and the actions to be taken. Training is crucial for the successful implementation of a lone worker solution.

  • Review your risk assessment every year. As staff distribution changes across an organisation so do the policies and procedures needed to ensure their safety and therefore to adhere to legislation.

Five Step Risk Assessment for Lone Workers

Free Download – Five Step Risk Assessment Guide

Lone workers can face risks that some organisations may not even think about. As with any other form of work, employers are expected to undertake a risk assessment before employees are allowed to work alone.

Click the button below to download your free ‘Five Step Risk Assessment Guide’ to help get you started.