Guardian24’s Lone Worker Solutions – How They Work
Unsure how our lone worker solutions work? We explain what happens if a user finds themselves in need of assistance
Guardian24 is a round-the-clock lone worker safety service that can be used via our specialist personal safety devices or mobile phone solutions. We provide an instant response for anyone who requires immediate attention.
Controllers at our dedicated, fully-accredited Alarm Receiving Centre (ARC) are on hand 24 hours a day, 365 days a year to respond to any situation.
Proactive and Reactive Protection
The service works in two ways; the ability to raise an alarm at the press of a button and the functionality to allow lone workers to log in and out of daily tasks, leaving details of their location and the expected duration.
The combination of procedures enables lone workers to be both proactive and reactive about carrying out their duties safely. Both methods go towards ensuring the safety and security of your employees whilst facing potential risks on their own.
Raising the Alarm
Alarms can be raised by simply pressing the dedicated SOS button on the personal alarm or assigned mobile phone key which connects to Controllers at the ARC. From the moment the alarm is raised, they will be able to view the user’s GPS location on a map and the user’s pre-registered information, including emergency escalation procedures, medical conditions and who to contact.
Controllers will listen-in and if it’s safe to do so, talk to the user via two-way audio. Utilising all the information available our Controllers will manage the incident; contacting the emergency services and/or the organisation’s nominated responders.
Logging an Activity – Check In; Check Out
Guardian24’s lone worker safety solutions also allow users to log activities, leaving details of who they are visiting and how long they expect to be.
If the time elapses, Controllers at Guardian24’s ARC will automatically call the lone worker to verify their safety. If the lone worker cannot be reached, a nominated respondent (such as the user’s supervisor or shift manager) will be notified informing them of the overrun activity.
At this stage an agreed protocol will be followed to verify the lone worker’s safety.