Job Vacancies

Download Now

Time to show off your talentsG24 Training

Do you have drive and enthusiasm for work? Then you might just be who we are looking for.

Guardian24 are the UK and Ireland’s leading Lone Worker Solutions Provider with an expansive vision for the future. Explore our careers area below where we are constantly looking for new talent to join the team.

If you would like to apply for any of our roles, please send your CV and a covering letter to careers@guardian24.co.uk

___________________________________________________________________________________________

Customer Support Executive

Permanent – Full Time

Location: Epsom, Surrey

Working Hours: 37.5 hours per week, Mon-Fri 9am-5:30pm

The Company

Guardian24’s parent company  the Send for Help Group have been recognised twice, 47th fastest growing company in 2016 and 80th in 2017 by the UK the Sunday Times.

Company benefits include – A discretionary bonus scheme following the successful completion of a 6 month probationary period, auto enrolment pension scheme, 23 days holiday (plus bank holidays) increasing by 1 day for every full year worked to a maximum of 30 days.

The Role

This is an exciting opportunity to join our company in the capacity of Customer Support Executive, reporting to the Customer Support Manager. This role is responsible for providing support for Guardian24 customers.

Responsibilities

  • Providing telephone, live chat and email support to all customers, assisting with technical product queries and delivering first contact resolutions (FCR) where possible
  • Processing of customer device replacements within agreed SLA’s
  • Interaction with our Alarm Receiving Centre to support the closure of user alarms
  • Occasional assistance with device configuration and unit dispatch where necessary
  • Various ad hoc Customer Support administration functions, including a level of bespoke reporting tasks
  • Deliver outstanding customer service to all customers

Essential Requirements

  • Able to deal with customer queries by phone and email
  • Competent IT skills
  • Ability to use own initiative and work as a team player
  • Experience of working in a customer service / call centre environment is required

Training will be provided where necessary

Desirable:

  • Excellent communication skills
  • A ‘can-do’ attitude

All new employees must be prepared to undergo a 5 year background screening- all job offers are subject to satisfactory completion of the screening and references.

Thank you for your interest.

Please note: Due to the high volume of applications, unfortunately we will not be able to respond to all candidates. If you have not been contacted within 2 weeks of submitting your application you have not been successful on this occasion.

No agencies please, only direct applicants need apply.  Closing Date: 2nd March 2018