Job Vacancies

Download Now

Time to show off your talentsG24 Training

Do you have drive and enthusiasm for work? Then you might just be who we are looking for.

Guardian24 are the UK and Ireland’s leading Lone Worker Solutions Provider with an expansive vision for the future. Explore our careers area below where we are constantly looking for new talent to join the team.

If you would like to apply for any of our roles, please send your CV and a covering letter to careers@guardian24.co.uk

___________________________________________________________________________________________

Alarm Receiving Centre

Permanent – Full Time

Location: Epsom, Surrey

Working Hours: 37.5 hours per week, Mon-Fri with shifts between 7:30am and 6:30pm

The Company

Guardian24’s parent company Send for Help Group have been recognised twice, 47th fastest growing company in 2016 and 80th in 2017 by the UK the Sunday Times.

Company benefits include – A discretionary bonus scheme following the successful completion of a 6 month probationary period, auto enrolment pension scheme, 23 days holiday (plus bank holidays) increasing by 1 day for every full year worked to a maximum of 30 days.

The Role

At the core of Guardian24’s personal safety service is our state-of-the-art, UK based, 24/7 Alarm Receiving Centre (ARC). We currently have an exciting opportunity to join us as an Alarm Centre Operative within our ARC Department. The role involves providing support for Guardian24 customers by responding to lone worker alarms.  Answering these calls are not always a serious emergency but as an Alarm Centre Operative the way you listen and interpret each call will make a difference to the response our customers receive and how you escalate the incidents to the appropriate services. So, if you are cool when under intense pressure then this could be the role for you.

Responsibilities

  • Maintain an excellent knowledge of, and adherence to, the Guardian24 operational procedures
  • Verifying alarms to ensure that, where possible, only genuine emergencies are passed to the emergency services
  • Deciding on appropriate response action in a timely manner
  • Communicate comprehensive and correct information to the agency best equipped to deal with each incident
  • Ensure that each incident is brought to a satisfactory conclusion and when outcome resolved produce a written report
  • Provide feedback and suggestion to help improve the departments service

Essential Requirements

  • Able to remain calm when working in a fast-paced changeable environment
  • Ability to cope with numerous demands whilst answering alarm calls
  • Excellent written and communication skills
  • Level headed and courteous at all times
  • Able to take own initiative or direction as required
  • Understanding of how to manage expectations
  • Computer and systems literate
  • Accurate typing skills

All new employees must be prepared to undergo a 5 year background screening – all job offers are subject to satisfactory completion of the screening and references.

Thank you for your interest.

Please note: Due to the high volume of applications, unfortunately we will not be able to respond to all candidates. If you have not been contacted within 2 weeks of submitting your application you have not been successful on this occasion.

No agencies please, only direct applicants need apply.  Closing Date: 27th March 2018