999 and Lone Worker Industry

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3 July 2017
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3 July 2017, Comments 0

30/06/2017 was the 80th anniversary of the world’s oldest emergency service, 999, launched by BT back in 1937. Around a 1000 calls were made within the first week of the launch. Today, BT advisors deal with over 560,000 calls a week and around 97% of those calls are answered within 5 seconds (BT, 2017). Calls are handled by 700+ operators in multiple operator assistance centres (OAC’s) that are spread around the UK.

Hoax or non-emergency calls towards the 999 service has always been a major issue since its launch, and in its history, there have been many public information campaigns in the UK to educate people on the right use of it. According to a recent article by the BBC, “emergency services often release details of time-wasting calls they receive in a bid to urge people to think twice before calling 999”.

Over the past 80 years, they have received some remarkable non-emergency calls through the 999 service and we have highlighted some of the worst offenders below:

– A man rang 999 because his wife wouldn’t give him the remote

– One woman called 999 to complain that the sprinkles on her ice cream were unevenly spread

– When asked ‘Do you need fire, ambulance or police’, a young caller replied ‘Mountain rescue’, because they couldn’t get down from the top bunk.

Here at Guardian24, our lone worker protection service is accredited to BS 8484:2016, the code of practice for the provision of lone worker devices services. This accreditation allows our Controllers in the Alarm Receiving Centre (ARC) direct access to police control rooms, thus bypassing the 999 service. We’re entrusted with Police URN’s because we filter out non-emergency calls and false alarms. The lone worker industry as a whole only raises around 0.2% of incoming alarms towards the police, thus helping relieve the pressure on the 999 service by saving them time, money and resources in order to deal with all the false or non-emergency alarms.

Controllers at our ARC are fully trained to deal with a wide range of situations and they always take the necessary steps to ensure that the right response is provided to a lone worker at the right time. Please feel free to contact us to find out more information on how our ARC works and how effective we are at providing a fast response to your lone workers in an emergency via the help of our wide range of lone worker solutions.

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