From delivery drivers on the road to public transport workers such as ticket inspectors and bus drivers; many employees within the transport industry are at risk of assault as they work alone.
In the transport sector, many employees work in isolation often in places or circumstances where they are vulnerable to potential risk. As cases of verbal abuse and physical violence in the transport sector rises, demand for lone worker protection is set to increase.
The nature of risk faced by these employees can range from verbal abuse, armed robbery, racial threats, physical abuse, threat by knives and firearm, aggression and kidnaps. These means of attack can occur for various reasons. In the public transport sector there is a strong link between anti-social behaviour and staff assaults. The majority of offences against rail staff arise from a minor issue such as staff challenging an individual with an incorrect ticket or irate passengers over delays. Alcohol is also a major factor in staff assaults and it is found that risk can increase when working late or early morning shifts.
Transport for London (TfL) had 1,745 incidents of assault occur over a 9 month period – the equivalent of six a day!
Between 1st January and 30th September 2012, TfL saw an increase of six per cent in reported incidents of aggression against Tube staff alone and verbal abuse rose by 17 per cent.