MindWise

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“Staff have reassurance that if something happened to them, a professional would be trying to get in touch to ensure that they are safe and well”

Mental Health Charity MindWise turn to Guardian24

The Customer

MindWise is a leading mental health charity in Northern Ireland that delivers a range of services to support over 1000 people every day who are at risk of, or affected by mental health issues. 

The charity is backed by around 300 members and consists of 100 professional staff with 80+ volunteers. Their mission is to transform lives and develop new visions for mental health by challenging stigma and discrimination and providing quality services and support.

The Challenge

Staff and volunteers of the charity regularly work with service users who experience mentally ill health. The role can involve sessions of lone working so it is particularly important that protection is in place to keep workers safe.

In the event of a threatening situation occurring, staff need to be able to get in touch with someone quickly and discreetly to make them aware of the danger, so that appropriate help can be sent if necessary.

When a session with a service user inexplicably overruns, and a staff member or volunteer is unaccounted for, the process of dealing with this previously required senior managers to step in and make sure of the worker’s safety. Under these circumstances the time taken to respond to a problem is critical, so a new solution was required to reduce response times.

The Solution

To safeguard their staff, MindWise chose the MicroGuard personal security device from Guardian24 as this provided them with peace of mind that their lone workers were protected.

“Staff have reassurance that if something happened to them, a professional would be trying to get in touch to ensure that they are safe and well,” commented Eileen McGuigan, Corporate Services Manager at MindWise.

The MicroGuard is a small, discrete device that allows users to raise an alarm at the press of a button. This is backed up by an Alarm Receiving Centre (ARC) in operation 24 hours a day, 7 days a week, staffed by a specially trained team who are experienced in dealing with emergency situations.

Triggering an alarm opens up two-way audio allowing a trained Controller to listen in, communicate if appropriate and summon the emergency services should they be required.

As the MicroGuard is certified to the highest industry standards, including BS 8484 and Secured by Design, this allows Controllers to potentially bypass the 999 system and summon the highest level of Police response directly via Police Control Rooms where necessary to assist the user.

For the occasions when staff and volunteers are visiting service users, there is a special feature that allows a voice message to be left with additional information about where they are and who they are with, so this can provide extra guidance if an alarm is raised.

Users can also be set up with individual profiles that contain details including a point of contact, for example a manager, that can be used in escalation if an alarm has been triggered and a user cannot be tracked down.

The Benefits

Using the MicroGuard has helped ensure that the staff and volunteers at MindWise feel safe and secure whilst doing their job, so they can concentrate on providing vital support to those in need.

The immediacy of the ARC (Alarm Receiving Centre) service is a great benefit. The knowledge that if any of our services need assistance the 24/7 Alarm Receiving Centre will be on hand immediately sets Guardian24 apart.

Eileen McGuigan, Corporate Services Manager at MindWise

Encouraging staff to use the device was also made easier by the support received, as Eileen says “the supporting documents have been invaluable when I have been promoting Guardian24 usage to all relevant staff.”

Overall MindWise would recommend Guardian24 and continue to place their trust in us to keep their workers safe.