Centrepoint

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“Guardian24 is an efficient system that works without fail. I feel confident that my staff and the customers they work with are safer using this system than they would be with any other provider.”cp

The Customer

Centrepoint are the UK’s leading youth homelessness charity who provide housing and support for young disadvantaged people in London, Manchester, Yorkshire and the North East. With over 150,000 young people affected by homelessness each year they aim to give those in need a positive future and help to eradicate this societal issue.

The Challenge

Centrepoint work very closely with those in need to build trusting relationships. Certain members of Centrepoint’s staff commute alone to short stay hostels, supported flats and other sites run by the charity.

Naturally, this involves working with vulnerable people. With this in mind, Centrepoint turned to Guardian24’s lone worker protection service to help safeguard their employees should they find themselves in difficult situations.

As stated by Adam Webb – Head of Housing and Support at Centrepoint “Staff have previously has to raise alarms when they have felt threatened by challenging customers”. This signifies that Centrepoint’s support staff do face issues whilst working, further emphasising Centrepoint’s need for a reliable safety system in place.

The Solution

Centrepoint assessed the specific needs of their workers and took into account the levels of risk that they are exposed to. They decided to utilise Guardian24’s Standard Mobile solution.

Adam added, “Guardian24 was our chosen service above others due to its cutting edge innovation to provide a service tailored for the individual needs of the clients”. This service provides employers with a robust, cost effective personal safety service. It also eliminates the cost for purchasing an additional device and utilises their existing mobile phones. This practicality is a benefit for the staff at Centrepoint as they can go about their working lives with ease whilst being protected.

Centerpoint’s staff use this solution to log in and out of daily tasks while leaving details of their location and expected duration. If activity overruns, someone will be in touch to verify their safety. Should the user feel that their safety has been compromised they can press a designated SOS speed dial key to summon emergency assistance. The service will record live audio and immediately notify nominated respondents or Guardian24’s dedicated Alarm Receiving Centre where Controllers will assess the seriousness of the threat and summon the correct level of response necessary.

Adam further added that the “efficiency and reliability of the Alarm Receiving Centre” was one of the most impressive element of Guardian24’s service. 

The Benefits

Guardian24’s service plays a pivotal role in keeping Centrepoint’s staff protected whilst allowing them to carry out their service safely.

Adam added, “Without Guardian24 we would not be able to provide a service to some of our most vulnerable service users”. With Guardian24’s service in place, lone workers at Centrepoint can carry out their daily tasks knowing that they have a reliable, trusted safety system in place. Now, if an emergency situation was to occur, the lone worker can feel assured that they will be assisted with support, guidance and professional help.

When asked if they would recommend Guardian24’s service to other organisations, Centrepoint stated:

Yes we would recommend Guardian24’s service to other organisations, I have introduced it across numerous social care organisations that I have worked with”.

Adam Webb – Head of Housing and Support at Centrepoint

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