Brighter Green Engineering

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Brighter Green Engineering“Our engineers rely on Guardian24’s system to keep them safe when working alone- the two way communication with the controllers reassures the team and the added benefit of live tracking helps the office managers keep tabs on the engineers”

 The Customer

Brighter Green Engineering Ltd is a successful operations and maintenance contractor who specialise in the solar industry with operations in the UK.

The organisation turned to Guardian24’s lone worker safety service to protect their nationwide engineering team who are responsible for providing their customers with a bespoke service which tends to be in remote areas.

The Challenge

Brighter Green Engineering believe that customer service and relationship management is an integral part of their business and therefore work closely with their customers and provide one on one engineering expertise. As a result, their team often find themselves working alone in secluded locations suggesting that if an emergency was to take place, they would be more vulnerable to danger and perhaps not in a position to seek help.

Due to the alarming number of lone worker incidents that happen in the UK, it isn’t surprising that Brighter Green Engineering sought the opportunity to invest in a reliable lone worker safety solution. Their decision involved turning to Guardian24.  As stated by Neil BuckFounder and Managing Director of Brighter Green Engineering Guardian24 was our chosen service as it had a clear and unique understanding of our needs with products and services ready to go”.

The Solution

After looking closely at their specific organisational requirements, the lone worker solution Brighter Green Engineering chose to utilise was Guardian24’s MicroGuard device. This service allows the engineers to carry this personal device with them at all times. Should there be an emergency, they simply press the SOS button which will send an alarm to our 24 hour operated Alarm Receiving Centre (ARC), where Controllers can view their location through GPS, listen in, communicate with the user and if needed, send for emergency assistance.

The MicroGuard device chosen by Brighter Green Engineering is small and easy to carry. It can be discreetly worn in a number of ways; as a pendant, attached to a belt, key ring or identity card holder. Engineers, specifically those who work in the solar industry, can be very ‘hands on’ due to the nature of their work. The MicroGuard device can therefore be carried functionally in order to avoid getting in the way of the workers daily tasks.

 The Benefits

As one of Guardian24’s customers, Brighter Green Engineering workers can go about their daily lives with reassurance and confidence that in case of an emergency, they would be assisted with support, guidance and professional help. Neil added “the devices are very reliable, we don’t have failures. They are also very easy to set up and use, making integration to our internal systems very simple”.

When asked if they would recommend Guardian24 to other organisations, Brighter Green Engineering said

Most definitely, yes. We would recommend Guardian24’s service to others. The system and the response service are faultless. It’s easy to use and affordable

Neil Buck- Founder and Managing Director of Brighter Green Engineering

 

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