Job Vacancies

Download Now

Time to show off your talentsG24 Training

Do you have drive and enthusiasm for work? Then you might just be who we are looking for.

Guardian24 are the UK and Ireland’s leading Lone Worker Solutions Provider with an expansive vision for the future. Explore our careers area below where we are constantly looking for new talent to join the team.

If you would like to apply for any of our roles, please send your CV and a covering letter to careers@guardian24.co.uk

___________________________________________________________________________________________

Part-time Finance Administrator

Job Overview

To assist the finance team wherever necessary, being involved with all aspects of the finance process.

Principle Interactions

– Reporting to the Management Accountant

– Interaction with external customers and clients

– Interaction with all Guardian24 sales employees

Scope of Work

– Produce copy invoices and statements and send to customers

– Travel Bookings for internal stakeholders

– Place stationery orders

– Weekly filing and shredding

– General admin tasks

Skills and Experience

– Excellent communication skills

– Initiative, drive and enthusiasm

– Attention to detail

– Well organised

– Confident user of Excel and other packages

Personal Characteristics:

– A can-do attitude

– Ability to get along with a range of personalities

___________________________________________________________________________________________

Part-time Sales Administrator

Job Overview

The Sales Administrators main role is to assist the sales team wherever necessary, being involved with all aspects of the sales process.

Principle Interactions

– Reporting to the Sales Manager

– Interaction with external customers and clients

– Interaction with all Guardian24 sales employees

Scope of Work

– Compiling monthly sales reports for the Sales Director

– Using the company inhouse database to raise Purchase Orders

– Using email to contact customers

– Weekly filing and shredding

– General admin tasks

Skills and Experience

– Excellent communication skills

– Initiative, drive and enthusiasm

– Attention to detail

– Well organised

– Confident user of Excel and other packages

Personal Characteristics:

– A can-do attitude

– Ability to get along with a range of personalities

___________________________________________________________________________________________

Inbound Call Handler – Alarm Receiving Centre

Permanent/Full Time – Competitive Salary – Epsom, Surrey – Shift work on a 2 days, 2 nights, 4 days off basis

Benefits: 22 shifts holiday, discretionary bonuses, pension scheme, other staff benefits

The Role:

An exciting opportunity has arisen in our growing Alarm Receiving Centre for a confident Controller, responsible for providing support for Guardian24 customers when an alarm call is placed. A Controller needs to effectively assess calls and escalate them according to the individual’s procedures, or to the emergency services where appropriate.

Responsibilities:

– Maintain an excellent knowledge of, and adherence to, the Guardian24 operational procedures

– Verify alarms to ensure that, where possible, only genuine emergencies are passed to the emergency services

– Decide on appropriate response action

– Communicate comprehensive and correct information to the agency best equipped to deal with it

– Bring an incident to a satisfactory conclusion and produce a written report

– Provide feedback and suggestions on improving the service

Essential Requirements:

– Calm, methodical and dependable

– Level headed and courteous

– Able to take own initiative

– Computer and systems literate

– Efficient and detailed

– Communicate effectively, easily and with confidence over the telephone with users, customers and emergency services

– Inspire confidence in others over the telephone

– Effective handling of a wide variety of emergency situations

– Take responsibility for managing an emergency incident

– Compile and write post-incident reports

Personal Characteristics:

– Experience of working in a similarly pressured environment

– Excellent communicator

___________________________________________________________________________________________

Customer Support Executive

Permanent Full Time

Location: Epsom, Surrey
Working Hours: Mon-Fri 9am-5:30pm

Benefits: 23 days holiday plus bank holidays, discretionary bonuses, Pension Scheme, share award scheme

The Company:

Guardian24 is the fastest growing and largest lone worker protection company in the UK, providing safety solutions to businesses with lone workers or vulnerable people.

The Role:

An exciting opportunity has arisen in our growing Customer Support team for a Customer Support Executive, reporting to the Customer Support Supervisors. This role is primarily supporting our customers via phone and email queries, a level of complaint handling, preparing devices for dispatch and other administrative / reporting duties.

Responsibilities:

– Providing primarily inbound telephone and email support to Guardian24 customers, whilst building rapport and adhering to company service level standards.

– Processing of customer orders in preparation for shipment

– Provide regular reporting for both internal and external customers.

– Ensure all customer queries and communications are logged on the Customer Support CRM system

– Various customer support administration functions, including interaction with other departments within the business.

Essential Requirements:

– Excellent interpersonal and customer service skills.

– Able to deal with customer queries by empathising, maintaining professionalism and display patience within a sometimes-pressurised environment

– Competent IT skills, with confidence with Microsoft programs such as Excel/Word etc.

– A ‘can-do’ attitude toward all tasks.

– Ability to use own initiative and work as a team player.

– A good analytical approach and attention to detail towards tasks

Desirable:

– Experience of working in a customer service / support environment.

___________________________________________________________________________________________

Thank you for your interest. Due to the volume of applications, only successful candidates will be contacted. If you have not been contacted within 2 weeks of submitting your application, unfortunately you have not been successful on this occasion.