Many factors affect the safety of a Lone Worker on a day to day. Slips, trips or falls are among the highest in non-fatal injuries suffered by employees while working alone without any direct supervision. There can also be times when a lone worker find themselves being targeted for threats of verbal and physical abuse or other types of violent crimes.
In such situations, it’s important to stay calm and use appropriate measures to make sure that you do not aggravate the person who’s threatening to cause harm. The use of an obvious panic alarm with a loud noise could potentially worsen the situation and likely to cause even more harm. This is why our Bluetooth Button accessory would be ideal in such situations because you can raise a silent alarm by a simple press of the button. The Bluetooth Button can be worn discreetly in a number of different ways i.e. a watch, belt clip and pendant. This helps the user to raise an alarm without causing any suspicion and remain calm knowing that they have back up support.
When an alarm is raised using our Bluetooth Button (or our other lone working solutions like the MicroGuard, Smartphone App, or a standard mobile phone) our fully trained Controllers in the Alarm Receiving Centre (ARC) will listen into the conversation quietly for a set period of time to gauge the type of situation the user is in. If our Controllers believe that the situation could escalate because of their vocal intervention, then they would silently go about contacting the emergency services in order to provide immediate assistance to the user.
In situations like this it’s important for our Controllers to know all the information about the user like their name, age, gender, medical conditions, type of environment they work in etc. This helps our Controllers provide a faster response in the event of an emergency or accident. Customers can also set up bespoke escalation procedures or duress phrases like “check the purple folder” which directly means that they need emergency support. Thanks to this pre-set escalation information, our Controllers would know to contact the emergency services when they hear that word or phrase thus providing discrete assistance without putting the user in any further harm.
Disengaging or removing yourself from a hostile situation should always be the number one priority. However having an option of raising an alarm discreetly would provide assurance and peace of mind to all lone workers if they ever face such a situation.
Thinking of implementing a lone worker solution? Our brochure can help.