Our Alarm Receiving Centre is operated daily by our highly trained, experienced Controllers.

Our service features a 24/7 purpose-built Alarm Receiving Centre (ARC) staffed by a team of experienced professionals. Our staff are carefully selected and trained to deal with a wide range of stressful or violent situations involving people (not intruder alarms, vehicle tracking or CCTV) calmly. They will always use all the tools at their disposal to bring incidents to an effective conclusion as quickly and safely as possible.

We access the right emergency services (who can allocate their resources more efficiently because we provide them with the correct information), fast. Our Controllers will summon the correct response in any situation which includes following your bespoke escalation procedures.

The Help You Need… Fast

When you become a customer of Guardian24, we’ll provide you with help… fast – no matter where you are. The technology within our personal safety devices and mobile apps instantly informs the ARC of your exact location, saving precious time. At Guardian24, it is critical that all emergencies are treated with a rapid response. All calls are assumed to be life threatening and dealt with accordingly, until the threat is proven neutralised.

As the UK and Ireland’s most trusted lone worker protection service, Guardian24 have secured direct links to the Police force and Garda control rooms via Unique Reference Numbers (URNs). This allows us to bypass the 999 system and generate a faster response to your emergency.

Fully Accredited

Our 24 hour operated ARC is fully certified to BS 8484:2016 standards which includes the highest standard for Alarm Receiving Centres: BS 5979 (Category II) in lone worker monitoring services. In fact, our ARC was the first of such centres in the UK to receive the prestigious accreditation. In all, our response service is one of the most compliant in the UK and service users can be confident that an appropriate and effective response will be raised should an incident occur.

 

Technical Info

  • Disaster recovery site close by, servers / databases can be duplicated in the event of failure; zero downtime
  • Fully manned work stations at all times
  • 4 hour UPS battery activation in event of a power cut
  • 80kVA auto-start diesel generator
  • Electrical wiring duplicated and installed to the most stringent standards
  • 24/7 system monitoring via server software
  • Hourly end-to-end system checks by Guardian24 engineers
  • Avaya PBX telephone system
  • Dedicated digital ISDN handles all incoming alarms and outgoing calls to response services
  • Backed up by SIP Trunk

Find out how Guardian24's service works

How Guardian24 Works

Why Use an ARC?


  • Police and Blue Light services recognise accredited ARCs and the response time is faster
  • |This response provides reassurance to staff that they have a reliable and robust procedure in place, which increases the usage and confidence in Guardian24
  • ARCs give management peace-of-mind that an accredited body is available to act appropriately should an incident occur, and this also takes pressure off managers to respond to calls
  • The ARC works from live user information on Guardian24's online portal
  • Highly trained, professional controllers who have the experience and knowledge base to keep calm and act methodically in any emergency

We started by running a pilot for lone working using internal responders, and while they did an excellent job during the pilot, we opted to use a dedicated Alarm Receiving Centre which added a level of reliability and security, and removed any stress from our internal responders.
The dedicated Alarm Receiving Centre staff are trained to deliver the service and focus solely on the follow-up of lone workers. This coupled with a pre-arranged and continually monitored organisational escalation process has provided us with a reliable and consistent service.

Anne Albertsen - Executive Assistant, Penumbra