Our Alarm Receiving Centre is operated daily by our highly trained, experienced Controllers.
Our service features a 24/7 purpose-built Alarm Receiving Centre (ARC) staffed by a team of experienced professionals. Our staff are carefully selected and trained to deal with a wide range of stressful or violent situations involving people (not intruder alarms, vehicle tracking or CCTV) calmly. They will always use all the tools at their disposal to bring incidents to an effective conclusion as quickly and safely as possible.
We access the right emergency services (who can allocate their resources more efficiently because we provide them with the correct information), fast. Our Controllers will summon the correct response in any situation which includes following your bespoke escalation procedures.
The Help You Need… Fast
When you become a customer of Guardian24, we’ll provide you with help… fast – no matter where you are. The technology within our personal safety devices and mobile apps instantly informs the ARC of your exact location, saving precious time. At Guardian24, it is critical that all emergencies are treated with a rapid response. All calls are assumed to be life threatening and dealt with accordingly, until the threat is proven neutralised.
As the UK and Ireland’s most trusted lone worker protection service, Guardian24 have secured direct links to the Police force and Garda control rooms via Unique Reference Numbers (URNs). This allows us to bypass the 999 system and generate a faster response to your emergency.
Our 24 hour operated ARC is fully certified to BS 8484:2016 standards which includes the highest standard for Alarm Receiving Centres: BS 5979 (Category II) in lone worker monitoring services. In fact, our ARC was the first of such centres in the UK to receive the prestigious accreditation. In all, our response service is one of the most compliant in the UK and service users can be confident that an appropriate and effective response will be raised should an incident occur.